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GEM College’s faculties include Workright Australia (WHS), Silver Service Care (Aged and Disability), Australian Institute of Digital Marketing (IT) and Scorpion Training Solutions (WA Campus)

Certificate IV in Business (BSB40120)

$4,250.00

Ready to excel in Business Services? This qualification is your key to mastering specialist and moderately complex administrative or operational tasks. Perfect for aspiring supervisors, you’ll gain the skills to apply solutions to unpredictable problems and provide leadership. This is an AQF Level 4 qualification, setting you up for success!

Click the COURSE DETAILS button below to find out more about this course.

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BSB40120 Certificate IV in Business


Ready to excel in Business Services? This qualification is your key to mastering specialist and moderately complex administrative or operational tasks. Perfect for aspiring supervisors, you’ll gain the skills to apply solutions to unpredictable problems and provide leadership. This is an AQF Level 4 qualification, setting you up for success! Click below for a snapshot of what this means.

With this AQF Level 4 qualification, you’ll be a business superstar! You’ll master advanced skills to apply solutions to a defined range of unpredictable problems, analyse information from a variety of sources, and communicate key ideas to any audience. Expect to lead with confidence, make independent decisions, and drive success in supervisory roles.


Qualification Overview

At GEM College, we’re pumped to help you master well-developed skills and a broad knowledge base in Business Services! This qualification equips you to carry out a mix of specialist and moderately complex administrative or operational tasks like a pro, perfect for roles requiring self-development skills.

Who is this qualification for? Individuals in a variety of Business Services job roles who may have supervisory performance accountabilities.

How long does it take? Flexible, self-paced learning typically completed in 6-12 months.

Can I use prior experience? Yes! Our RPL process can fast-track your completion.

Want to level up your Business Services game? This qualification is for you! With over 30 years of training expertise since 1994, GEM College offers a top-notch program to hone your skills for roles like supervisors in business services. Join us to shine in a fast-paced industry!

This qualification prepares you to excel in Business Services roles, where you’ll carry out specialist tasks and provide leadership. Perfect for positions like supervisors in business services, you’ll make an impact in dynamic contexts.

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Core Details

Core Units

Unit Title Unit Code
Apply critical thinking to work practices BSBCRT411
Use digital technologies to collaborate in a work environment BSBTEC404
Build and maintain business relationships BSBTWK401
Implement and monitor WHS policies, procedures and programs BSBWHS411
Write complex documents BSBWRT411
Apply communication strategies in the workplace BSBXCM401

To achieve this qualification, you must complete 12 units: 6 core units and 6 elective units. We’ve made it super simple to customize your learning journey with these steps!

  • Start with the Core: You’ll complete 6 core units that set the foundation for business services.
  • Pick Your Electives: Choose 6 elective units from the full list in the ‘Elective Details’ section to build your expertise. If electives are grouped, select from the grouped sections below. 2 elective units must be selected from Group A; for the remaining 4 elective units: up to 4 units may be selected from Groups A – J.
  • Add Some Flexibility: For the 6 elective units, you can select from the list in the ‘Elective Details’ section or grouped sections below, or explore up to 2 units from a Certificate III, Certificate IV or Diploma from other accredited courses that fit your work environment.
  • Keep It Relevant: Make sure your choices align with your career goals and AQF standards for a solid, industry-ready outcome. Elective units must be relevant to the work environment and the qualification, maintain the integrity of the AQF alignment and contribute to a valid, industry-supported vocational outcome.
  • Click the ‘Specialisations’ heading below to see information about specialisations for this qualification.

This qualification can provide for specialisations. To achieve a specialisation, the following additional packaging rules must be adhered to:

  • For specialisation in Leadership, 4 elective units must be selected from Group B. Achievement identified as: BSB40120 Certificate IV in Business (Leadership)
  • For specialisation in Business Administration, 4 elective units must be selected from Group C. Achievement identified as: BSB40120 Certificate IV in Business (Administration)
  • For specialisation in Business Operations, 4 elective units must be selected from Group D. Achievement identified as: BSB40120 Certificate IV in Business (Operations)
  • For specialisation in Sustainability, 4 elective units must be selected from Group E. Achievement identified as: BSB40120 Certificate IV in Business (Sustainability)
  • For specialisation in Big Data, 4 elective units must be selected from Group F. Achievement identified as: BSB40120 Certificate IV in Business (Big Data)
  • For specialisation in Cyber Security, 4 elective units must be selected from Group G. Achievement identified as: BSB40120 Certificate IV in Business (Cyber Security)
  • For specialisation in Financial Administration, 4 elective units must be selected from Group H. Achievement identified as: BSB40120 Certificate IV in Business (Finance)
  • For specialisation in Records and Information Management, 4 elective units must be selected from Group I. Achievement identified as: BSB40120 Certificate IV in Business (Records and Information Management)
  • For specialisation in Procurement, 4 elective units must be selected from Group J. Achievement identified as: BSB40120 Certificate IV in Business (Procurement)

Elective Details

If electives are grouped, refer to the grouped sections below (e.g., ‘Group A – Self-development’). If not grouped, see the ‘Elective Units’ table below for the full list of elective units.

Unit Title Unit Code
Manage personal health and wellbeing BSBPEF401
Develop personal work priorities BSBPEF402
Lead personal development BSBPEF403
Develop and use emotional intelligence BSBPEF502

Unit Title Unit Code
Support a positive and culturally appropriate workforce culture BSBATSIM421
Make presentations BSBCMM411
Lead difficult conversations BSBCMM412
Articulate, present and debate ideas BSBCRT412
Collaborate in creative processes BSBCRT413
Support the learning and development of teams and individuals BSBHRM413
Demonstrate leadership in the workplace BSBLDR411
Manage personal and professional development BSBPEF501
Promote innovation in team environments BSBSTR401
Support staff members with disability in the workplace BSBXDB501
Lead and facilitate a team BSBXTW401

Unit Title Unit Code
Work within compliance frameworks BSBAUD412
Support human resources functions and processes BSBHRM417
Coordinate workplace information systems BSBINS402
Record stakeholder interactions BSBOPS306
Coordinate business resources BSBOPS401
Organise business meetings BSBOPS405
Undertake project work BSBPMG430
Design and produce complex text documents BSBTEC401
Design and produce complex spreadsheets BSBTEC402
Apply digital solutions to work processes BSBTEC403

Unit Title Unit Code
Research and develop business plans BSBESB401
Coordinate recruitment and onboarding BSBHRM415
Analyse and present research information BSBINS401
Assess marketing opportunities BSBMKG431
Undertake marketing activities BSBMKG433
Promote products and services BSBMKG434
Coordinate business operational plans BSBOPS402
Apply business risk management processes BSBOPS403
Implement customer service strategies BSBOPS404
Participate in organisational governance BSBOPS406
Negotiate contracts BSBPRC402
Implement continuous improvement BSBSTR402
Develop organisational policy BSBSTR503
Review and maintain organisation’s digital presence BSBTEC405
Use social media to engage customers SIRXMKT002
Develop a basic website for customer engagement SIRXOSM005
Achieve sales results SIRXSLS003

Unit Title Unit Code
Implement and monitor environmentally sustainable work practices BSBSUS411
Develop and implement workplace sustainability plans BSBSUS412
Evaluate and report on workplace sustainability BSBSUS413
Develop workplace policies and procedures for sustainability BSBSUS511
Develop team understanding of and commitment to sustainability CPPCMN4009
Develop a business case for sustainability improvements MSS015025

Unit Title Unit Code
Capture and store big data BSBXBD401
Test big data samples BSBXBD402
Analyse big data BSBXBD403
Use big data for operational decision making BSBXBD404
Develop procedures for managing big data BSBXBD405
Present big data insights BSBXBD406
Protect big data integrity BSBXBD407
Implement and review procedures for managing big data BSBXBD408

Unit Title Unit Code
Maintain security of digital devices BSBXCS401
Promote workplace cyber security awareness and best practices BSBXCS402
Contribute to cyber security threat assessments BSBXCS403
Contribute to cyber security risk management BSBXCS404
Contribute to cyber security incident responses BSBXCS405

Unit Title Unit Code
Process financial transactions BSBFIN301
Maintain financial records BSBFIN302
Report on financial activity BSBFIN401
Process payroll BSBHRM416
Conduct e-procurement BSBPRC406
Administer subsidiary accounts and ledgers FNSACC312
Process business tax requirements FNSACC411
Prepare operational budgets FNSACC412
Establish and maintain payroll systems FNSTPB402

Unit Title Unit Code
Coordinate workplace information systems BSBINS402
Provide information from and about records BSBINS408
Maintain and monitor digital information and records BSBINS409
Implement records systems for small business BSBINS410
Coordinate data management BSBINS502
Maintain digital repositories BSBINS504

Unit Title Unit Code
Apply project procurement procedures BSBPMG427
Plan procurement BSBPRC401
Negotiate contracts BSBPRC402
Conduct international procurement BSBPRC403
Conduct e-procurement BSBPRC406
Select providers and develop contracts PSPPCM006
Manage contracts PSPPCM007
Plan to manage a contract PSPPCM011
Conduct demand and procurement spend analysis PSPPCM018

Delivery Modes

Choose a learning style that fits your busy life.

Learn at your own pace with our GEM Online Campus, complete with interactive guides, or go for our blended option with face-to-face intensives and online seminars facilitated by our world-class trainers.

Plan for 600 hours over 12 months, about 12 hours a week including hands-on, work-based activities.


Fees and Funding

Your investment is [Contact for current fees], covering all the essentials, with flexible payment options to suit you! Pay easily with EFTPOS, Visa, MasterCard, cheque, money order, or purchase order. Just a heads-up: we may need a quick chat with one of our friendly course advisors before accepting upfront payments over $1,500.

You might be eligible for funding to make this course even more affordable! Check out gemcollege.edu.au/financial-assistance to see what’s available. State government subsidies could be up for grabs in your area—just chat with your friendly GEM representative to find out more!

Got questions about payment options? Our friendly advisors at the Administration Centre are ready to help—give us a call at (08) 8342 3316 to find the perfect plan for you! Just so you know, fees, charges, and course offerings may change from time to time.

We’ve got everything you need to succeed! You’ll have our dedicated trainers by your side, cheering you on every step of the way. Plus, you’ll get:

  • 🌟 Dive into our vibrant GEM Online Campus, loaded with interactive Onscreen Guides to make learning fun and easy!
  • 📚 Get a custom Learner Guide for each unit to guide you like a trusty map.
  • 🎯 Ace your assessments with a tailored Assessment Guide for every unit.
  • 📖 Unlock all the must-have reference materials to fuel your success.

Want to dive deeper? You can request extra resources to boost your learning, though these may come with a small additional cost.

Our Board of Directors provides full and partial Scholarships each year, under our ‘Each One Trains One’ program. They’re open to both new and current students, whether you’re in Australia or overseas. Some even come with support from industry or non-profit partners. If you believe you are deserving of a Scholarship (full or partial) we invite you to visit gemcollege.edu.au/scholarships to learn how to get started.


Assessment

Show off your skills through practical, portfolio-based assessments.

Ready to show what you’ve learned? Our assessments are designed to help you succeed with ease! Here’s how it works:

  • Each unit includes practical activities to enable you to develop and contextualise your knowledge and skills.
  • Your tutor will give you a heads-up to enable you to prepare—no surprise assessments!
  • Submit your portfolio before or bring it to the assessment.
  • For face-to-face assessments, attendance is key—if you’re unwell, just let us know to reschedule.

Recognition of Prior Learning (RPL)

Got skills from past studies, work, or life? We could recognize them if you can show us enough evidence to demonstrate this. This could help you finish your qualification faster!

Already mastered all units? Show off your expertise with a major project, applying your skills across different sectors or situations. Visit gemcollege.edu.au for more details!

Need extra support? We’ve got your back! Talk to your tutor about any condition or need that might affect your assessments. We can make adjustments to help you succeed, such as:

  • Accessible training materials and flexible delivery methods.
  • Adapted environments or equipment to suit you.
  • Extra time or flexible deadlines when you need them.
  • Support like interpreters or assistive technology.

While we tailor tasks to fit your needs, the core competencies stay unchanged. Visit gemcollege.edu.au for more info!


Student Journey

We’re by your side every step, making sure your experience is tailored for success.

We’ve got your back with policies on orientation, student conduct, anti-discrimination, privacy, and bullying prevention. Check them out at gemcollege.edu.au/students.

If something’s not right, talk to your Tutor or Campus Manager. Still need help? Escalate to our National Manager or Director. We value your feedback and ensure no discrimination—check our Customer Service Charter at gemcollege.edu.au/student-policies.

Your privacy is safe with us, used only for educational purposes and fully compliant with Australian privacy laws. Check our policy at gemcollege.edu.au/student-policies.


Why GEM College?

“[Testimonial Quote goes here]” – [Testimonial Name goes here], GEM Graduate

  • Learn from trainers who’ve been there, done that in the industry.
  • Turn your experience into credits with RPL options.
  • Get personalized support from day one.

Ready to Start?

Ready to elevate your Business Services career with GEM College? Hit the Enrollment Application button below to kick off a no-obligation chat with our team to explore your options.

  • Step 1: Contact Us
  • Step 2: Interview
  • Step 3: Enroll

Enrollment Application


Contact Details

Let’s chat about your future in Business Services!

Chat with Us

Address: GEM College of International Business, 52 Prospect Road, Prospect, SA 5082

Phone: (08) 8342 3316

Mobile: 0411 694 717

Email: administration@gemcollege.edu.au

Web: gemcollege.edu.au

Information current as of September 2025; subject to ASQA updates.



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