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GEM College’s faculties include Workright Australia (WHS), Silver Service Care (Aged and Disability), Australian Institute of Digital Marketing (IT) and Scorpion Training Solutions (WA Campus)

Diploma of Business (BSB50120)

$5,250.00

Ready to excel in Business Services? This Diploma of Business is your key to mastering frontline management and business operations skills. Perfect for aspiring managers, coordinators, or business analysts, you’ll gain the skills to lead teams, manage resources, and drive business success. This is an AQF Level 5 qualification, setting you up for success!

Click the COURSE DETAILS button below to find out more about this course.

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BSB50120 Diploma of Business

Ready to excel in Business Services? This Diploma of Business is your key to mastering frontline management and business operations skills. Perfect for aspiring managers, coordinators, or business analysts, you’ll gain the skills to lead teams, manage resources, and drive business success. This is an AQF Level 5 qualification, setting you up for success! Click below for a snapshot of what this means.

With this AQF Level 5 Diploma of Business, you’ll be a business superstar! You’ll master advanced skills to lead teams, manage budgets, and develop workplace policies, tackle complex challenges with sharp critical thinking, and communicate key ideas to any audience. Expect to lead with confidence, make independent decisions, and drive success in roles like Business Manager or Operations Coordinator.


Diploma Overview

At GEM College, we’re pumped to help you master business operations skills in Business Services! This Diploma equips you to manage resources, lead communication, and develop policies like a pro, perfect for roles requiring frontline management competencies.

Who is this Diploma for? Individuals with substantial experience seeking to develop advanced business operations skills, or those aiming for frontline management roles such as Business Manager, Operations Coordinator, or Compliance Officer.

How long does it take? Typically 12-18 months, depending on your pace and prior experience.

Can I use prior experience? Yes! Our RPL process can fast-track your completion.

Want to level up your Business Services game? This Diploma is for you! With over 30 years of training expertise since 1994, GEM College offers a top-notch program to hone your skills for roles like Business Manager or Operations Coordinator. Join us to shine in a fast-paced industry!

This Diploma prepares you to excel in Business Services roles, where you’ll manage resources, lead teams, and drive operational success. Perfect for positions like Business Manager, Operations Coordinator, or Compliance Officer, you’ll make an impact in dynamic contexts.

There are no formal entry requirements for this qualification, making it accessible for those with substantial experience or a passion to advance in business operations.


Core Details

Core Units

Unit Title Unit Code
Develop critical thinking in others BSBCRT511
Manage budgets and financial plans BSBFIN501
Manage business resources BSBOPS501
Develop workplace policies and procedures for sustainability BSBSUS511
Lead communication in the workplace BSBXCM501

To achieve this qualification, you must complete 12 units: 5 core units and 7 elective units. We’ve made it super simple to customize your learning journey with these steps!

  • Start with the Core: You’ll complete 5 core units that set the foundation for business operations.
  • Pick Your Electives: Choose 7 elective units, with 2 from Group A (Business Operations) and the remaining 5 from Groups A–I or up to 2 from a Certificate IV, Diploma, or Advanced Diploma from any endorsed Training Package or accredited course.
  • Add Some Flexibility: For the 5 elective units, you can select from Groups A–I or explore any AQF Level 5-level units from other accredited courses that fit your work environment.
  • Keep It Relevant: Make sure your choices align with your career goals and AQF standards for a solid, industry-ready outcome.
  • Click the ‘Specialisations’ heading below to see information about specialisations for this qualification.

This qualification offers specialisations in:

  • Business Operations: Select 4 elective units from Group A.
  • Leadership: Select 4 elective units from Group B.
  • Organisational Development: Select 4 elective units from Group C.
  • Compliance: Select 4 elective units from Group D.
  • Business Development: Select 4 elective units from Group E.
  • Digital and Data: Select 4 elective units from Group F.
  • Records and Information Management: Select 4 elective units from Group G.
  • Procurement: Select 4 elective units from Group H.
  • Evaluations: Select 4 elective units from Group I.

Upon completion, your testamur will reflect your specialisation, e.g., BSB50120 Diploma of Business (Operations).

Elective Details

Electives are grouped into specialisations. Refer to the grouped sections below (e.g., ‘Group A – Business Operations Units’).

Unit Title Unit Code
Manage financial compliance BSBFIN502
Manage organisational finances BSBFIN601
Manage recruitment and onboarding BSBHRM525
Manage payroll BSBHRM526
Coordinate separation and termination processes BSBHRM529
Monitor business records systems BSBINS512
Manage business operational plans BSBOPS502
Develop administrative systems BSBOPS503
Manage business risk BSBOPS504
Develop and implement business plans BSBOPS601
Undertake project work BSBPMG430
Manage project scope BSBPMG530
Manage ethical procurement strategy BSBPRC505
Develop organisational policy BSBSTR503
Develop business continuity plans BSBSTR603
Lead corporate social responsibility BSBSUS601
Manage meetings BSBTWK503

Unit Title Unit Code
Support employee and industrial relations BSBHRM412
Facilitate performance development processes BSBHRM521
Lead the development of diverse workforces BSBLDR521
Manage people performance BSBLDR522
Lead and manage effective workplace relationships BSBLDR523
Manage personal and professional development BSBPEF501
Lead diversity and inclusion BSBTWK501
Manage team effectiveness BSBTWK502
Support staff members with disability in the workplace BSBXDB501
Adapt organisations to enhance accessibility for people with disability BSBXDB502

Unit Title Unit Code
Articulate, present and debate ideas BSBCRT412
Originate and develop concepts BSBCRT512
Apply critical thinking for complex problem solving BSBCRT611
Coordinate health and wellness programs BSBHRM531
Lead and manage organisational change BSBLDR601
Manage personal health and wellbeing BSBPEF401
Develop and use emotional intelligence BSBPEF502
Establish innovative work environments BSBSTR501
Facilitate continuous improvement BSBSTR502
Manage innovation and continuous improvement BSBSTR601
Develop and implement workplace sustainability plans BSBSUS412
Evaluate and report on workplace sustainability BSBSUS413
Develop and maintain strategic business networks BSBTWK601

Unit Title Unit Code
Participate in quality audits BSBAUD411
Report on quality audits BSBAUD513
Interpret compliance requirements BSBAUD514
Evaluate and review compliance BSBAUD515
Apply legal principles in contract law matters BSBLEG522
Monitor corporate governance activities BSBOPS602
Ensure a safe workplace for a work area BSBWHS521

Unit Title Unit Code
Identify and evaluate marketing opportunities BSBMKG541
Develop social media engagement plans BSBMKG546
Forecast international market and business needs BSBMKG548
Profile and analyse consumer behaviour for international markets BSBMKG549
Promote products and services to international markets BSBMKG550
Implement customer service strategies BSBOPS404
Manage organisational customer service BSBOPS505
Manage supplier relationships BSBPRC502
Build and maintain business relationships BSBTWK401
Lead the development of business opportunities SIRXMGT005
Develop a social media strategy SIRXMKT006
Drive sales results SIRXSLS004

Unit Title Unit Code
Analyse data BSBDAT501
Coordinate data management BSBINS502
Apply digital solutions to work processes BSBTEC403
Use digital technologies to collaborate in a work environment BSBTEC404
Develop and implement an e-commerce strategy BSBTEC501
Review organisational digital strategy BSBTEC601
Develop big data strategy BSBXBD501
Promote workplace cyber security awareness and best practices BSBXCS402
Design an ecommerce site SIRXECM003

Unit Title Unit Code
Implement information and knowledge management systems BSBINS501
Maintain digital repositories BSBINS504
Monitor business records systems BSBINS512
Contribute to records management framework BSBINS513
Contribute to records retention and disposal schedule BSBINS514
Participate in archiving activities BSBINS515
Manage knowledge and information BSBINS601
Implement preventative conservation activities CUAPRE401

Unit Title Unit Code
Manage project procurement BSBPMG537
Manage procurement strategies BSBPRC501
Manage supplier relationships BSBPRC502
Manage international procurement BSBPRC503
Manage a supply chain BSBPRC504
Manage ethical procurement strategy BSBPRC505
Manage contract performance PSPPCM008
Finalise contracts PSPPCM009
Manage procurement risk PSPPCM010
Plan for procurement outcomes PSPPCM012
Make procurement decisions PSPPCM013
Conduct and manage coordinated procurement PSPPCM015
Plan and implement strategic sourcing PSPPCM016
Plan and implement procurement category management PSPPCM017
Conduct demand and procurement spend analysis PSPPCM018

Unit Title Unit Code
Develop an evaluation program DEFEVL001
Evaluate and report collected information DEFEVL002
Maintain and enhance professional practice DEFEVL003
Evaluate a training and assessment system DEFEVL004
Evaluate a community based program DEFEVL005
Evaluate business performance DEFEVL006

Delivery Modes

Choose a learning style that fits your busy life.

Learn at your own pace with our GEM Online Campus, complete with interactive guides, or go for our blended option with face-to-face intensives and online seminars facilitated by our world-class trainers.

Plan for approximately 1200 hours over 12-18 months, about 15-20 hours a week, including hands-on, work-based activities.


Fees and Funding

Your investment is tailored to your study plan, covering all the essentials, with flexible payment options to suit you! Pay easily with EFTPOS, Visa, MasterCard, cheque, money order, or purchase order. Just a heads-up: we may need a quick chat with one of our friendly course advisors before accepting upfront payments over $1,500.

You might be eligible for funding to make this course even more affordable! Check out gemcollege.edu.au/financial-assistance to see what’s available. State government subsidies could be up for grabs in your area—just chat with your friendly GEM representative to find out more!

Got questions about payment options? Our friendly advisors at the Administration Centre are ready to help—give us a call at (08) 8342 3316 to find the perfect plan for you! Just so you know, fees, charges, and course offerings may change from time to time.

We’ve got everything you need to succeed! You’ll have our dedicated trainers by your side, cheering you on every step of the way. Plus, you’ll get:

  • 🌟 Dive into our vibrant GEM Online Campus, loaded with interactive Onscreen Guides to make learning fun and easy!
  • 📚 Get a custom Learner Guide for each unit to guide you like a trusty map.
  • 🎯 Ace your assessments with a tailored Assessment Guide for every unit.
  • 📖 Unlock all the must-have reference materials to fuel your success.

Want to dive deeper? You can request extra resources to boost your learning, though these may come with a small additional cost.

Our Board of Directors provides full and partial Scholarships each year, under our ‘Each One Trains One’ program. They’re open to both new and current students, whether you’re in Australia or overseas. Some even come with support from industry or non-profit partners. If you believe you are deserving of a Scholarship (full or partial) we invite you to visit gemcollege.edu.au/scholarships to learn how to get started.


Assessment

Show off your skills through practical, portfolio-based assessments.

Ready to show what you’ve learned? Our assessments are designed to help you succeed with ease! Here’s how it works:

  • Each unit includes practical activities to enable you to develop and contextualise your knowledge and skills.
  • Your tutor will give you a heads-up to enable you to prepare—no surprise assessments!
  • Submit your portfolio before or bring it to the assessment.
  • For face-to-face assessments, attendance is key—if you’re unwell, just let us know to reschedule.

Recognition of Prior Learning (RPL)

Got skills from past studies, work, or life? We could recognize them if you can show us enough evidence to demonstrate this. This could help you finish your qualification faster!

Already mastered all units? Show off your expertise with a major project, applying your skills across different sectors or situations. Visit gemcollege.edu.au for more details!

Need extra support? We’ve got your back! Talk to your tutor about any condition or need that might affect your assessments. We can make adjustments to help you succeed, such as:

  • Accessible training materials and flexible delivery methods.
  • Adapted environments or equipment to suit you.
  • Extra time or flexible deadlines when you need them.
  • Support like interpreters or assistive technology.

While we tailor tasks to fit your needs, the core competencies stay unchanged. Visit gemcollege.edu.au for more info!


Student Journey

We’re by your side every step, making sure your experience is tailored for success.

We’ve got your back with policies on orientation, student conduct, anti-discrimination, privacy, and bullying prevention. Check them out at gemcollege.edu.au/students.

If something’s not right, talk to your Tutor or Campus Manager. Still need help? Escalate to our National Manager or Director. We value your feedback and ensure no discrimination—check our Customer Service Charter at gemcollege.edu.au/student-policies.

Your privacy is safe with us, used only for educational purposes and fully compliant with Australian privacy laws. Check our policy at gemcollege.edu.au/student-policies.


Why GEM College?

“This Diploma transformed my career, giving me the confidence to lead teams and manage operations effectively!” – Sarah Johnson, GEM Graduate

  • Learn from trainers who’ve been there, done that in the industry.
  • Turn your experience into credits with RPL options.
  • Get personalized support from day one.

Ready to Start?

Ready to elevate your Business Services career with GEM College? Hit the Enrollment Application button below to kick off a no-obligation chat with our team to explore your options.

  • Step 1: Contact Us
  • Step 2: Interview
  • Step 3: Enroll

Enrollment Application


Contact Details

Let’s chat about your future in Business Services!

Chat with Us

Address: GEM College of International Business, 52 Prospect Road, Prospect, SA 5082

Phone: (08) 8342 3316

Mobile: 0411 694 717

Email: administration@gemcollege.edu.au

Web: gemcollege.edu.au

Information current as of September 2025; subject to ASQA updates.



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