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GEM College’s faculties include Workright Australia (WHS), Silver Service Care (Aged and Disability), Australian Institute of Digital Marketing (IT) and Scorpion Training Solutions (WA Campus)

Diploma of Business (BSB50120)


This qualification reflects the role of individuals in a variety of Business Services job roles. These individuals may have front-line management accountabilities.

Individuals in these roles carry out moderately complex tasks in a specialist field of expertise that requires business operations skills. They may possess substantial experience in a range of settings, but seek to further develop their skills across a wide range of business functions.

*  Subsidies: Employers and Individuals eligible for subsidised training via industry tendering processes benefit from discounted group training.

* Recognition: Individuals who have had significant experience in a given industry, in managing projects, or being members of a Project Team could be eligible for Recognition of Current Competencies, or Recognition of Prior Learning.

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This qualification reflects the role of individuals in a variety of Business Services job roles. These individuals may have frontline management accountabilities and carry out moderately complex tasks in a specialist field of expertise that requires business operations skills. They may possess substantial experience in a range of settings, but seek to further develop their skills across a wide range of business functions.

Our delivery of the Diploma of Business is highly flexible and designed to meet the needs of different people involved in different types of business activity. If you would like to start up your own business you can select from a range of entrepreneurship Units of Competence.

Those who are already involved in their own business, will have identified areas where they have strengths, and other areas where they need to enhance their competencies to ensure a safe, secure, profitable and successful business. Graduates in these roles carry out moderately complex tasks in a specialist field of expertise that requires business operations skills. They may possess substantial experience in a range of settings, but seek to further develop their skills across a wide range of business functions.

Students are encouraged to select electives to:

• Address their professional development needs; and/or
• The commercial requirements of the business.

If you are employed in a business (irrespective of its size) and want to improve your career opportunities. The Diploma of Business will assist you within your role, and on your career trajectory. It applies to individuals with various job titles including executive officers, program consultants and program coordinators.

This course will help you define your Strategic Intent, and show you how to achieve it through developing the Perpetual Business Plan… That’s just the tip of this great iceberg! This qualification offers maximum flexibility in what you want to study.

View this Qualification on training.gov.au.

Course Details

The Course Structure consists of 12 Units. Graduates must complete 5 Core Units plus 7 Elective Units, of which:

• 2 Units must be selected from the Group A Elective Units listed below;
• For the remaining 5 Elective Units:

  • Up to 5 may be selected from Groups AI below; and
  • if not listed, up to 2 units may be selected from a Certificate IV, Diploma or Advanced Diploma from this or any other currently endorsed Training Package qualification or accredited course.

Elective Units must be relevant to the work environment and the qualification, maintain the integrity of the AQF alignment and contribute to a valid, industry-supported vocational outcome.


This qualification can provide for specialisations as listed below.  To find out more, select the specialisation title to download the respective specialisation brocure.

To achieve a specialisation, additional packaging rules must be adhered to. Thus, for Specialisation in:

Operations, 4 elective units must be selected from Group A
Leadership, 4 elective units must be selected from Group B
Organisational Development, 4 elective units must be selected from Group C
Compliance, 4 elective units must be selected from Group D
Business Development, 4 elective units must be selected from Group E
Digital Transformation, 4 elective units must be selected from Group F
Records and Information Management, 4 elective units must be selected from Group G
Procurement, 4 elective units must be selected from Group H
Evaluations, 4 elective units must be selected from Group I.

Core Units

Develop critical thinking in others (BSBCRT511)
Develop workplace policies and procedures for sustainability (BSBSUS511)
Lead communication in the workplace (BSBXCM501)
Manage budgets and financial plans (BSBFIN501)
Manage business resources (BSBOPS501)

Elective Units

Group A

Coordinate separation and termination processes (BSBHRM529)
Develop administrative systems  (BSBOPS503)
Develop and implement business plans  (BSBOPS601)
Develop business continuity plans  (BSBSTR603)
Develop organisational policy (BSBSTR503)
Lead corporate social responsibility (BSBSUS601)
Manage business operational plans  (BSBOPS502)
Manage business risk (BSBOPS504)
Manage ethical procurement strategy  (BSBPRC505)
Manage financial compliance (BSBFIN502)
Manage meetings  (BSBTWK503)
Manage organisational finances (BSBFIN601)
Manage payroll (BSBHRM526)
Manage project scope (BSBPMG530)
Manage recruitment and onboarding (BSBHRM525)
Monitor business records systems  (BSBINS512)
Undertake project work (BSBPMG430)

Group B

Adapt organisations to enhance accessibility for people with disability (BSBXDB502)
Facilitate performance development processes (BSBHRM521)
Lead and manage effective workplace relationships (BSBLDR523)
Lead diversity and inclusion (BSBTWK501)
Lead the development of diverse workforces  (BSBLDR521)
Manage people performance (BSBLDR522)
Manage personal and professional development (BSBPEF501)
Manage team effectiveness (BSBTWK502)
Support employee and industrial relations (BSBHRM412)
Support staff members with disability in the workplace (BSBXDB501)

Group C

Apply critical thinking for complex problem solving (BSBCRT611)
Articulate, present and debate ideas  (BSBCRT412)
Coordinate health and wellness programs (BSBHRM531)
Develop and implement workplace sustainability plans  (BSBSUS412)
Develop and maintain strategic business networks (BSBTWK601)
Develop and use emotional intelligence (BSBPEF502)
Establish innovative work environments (BSBSTR501)
Evaluate and report on workplace sustainability (BSBSUS413)
Facilitate continuous improvement (BSBSTR502)
Lead and manage organisational change (BSBLDR601)
Manage innovation and continuous improvement (BSBSTR601)
Manage personal health and wellbeing  (BSBPEF401)
Originate and develop concepts (BSBCRT512)

Group D

Apply legal principles in contract law matters  (BSBLEG522)
Ensure a safe workplace for a work area (BSBWHS521)
Evaluate and review compliance  (BSBAUD515)
Interpret compliance requirements   (BSBAUD514)
Monitor corporate governance activities (BSBOPS602)
Participate in quality audits  (BSBAUD411)
Report on quality audits  (BSBAUD513)

Group E

Develop a social media strategy  (SIRXMKT006)
Develop social media engagement plans (BSBMKG546)
Drive sales results  (SIRXSLS004)
Forecast international market and business needs (BSBMKG548)
Identify and evaluate marketing opportunities (BSBMKG541)
Implement customer service strategies  (BSBOPS404)
Lead the development of business opportunities  (SIRXMGT005)
Manage organisational customer service  (BSBOPS505)
Manage supplier relationships  (BSBPRC502)
Profile and analyse consumer behaviour for international markets (BSBMKG549)
Promote products and services to international markets (BSBMKG550)
Purchase goods and services (BSBPUR301)

Group F

Analyse data (BSBDAT501)
Apply digital solutions to work processes  (BSBTEC403)
Coordinate data management   (BSBINS502)
Design an ecommerce site  (SIRXECM003)
Develop and implement an e-commerce strategy  (BSBTEC501)
Promote workplace cyber security awareness and best practices  (BSBXCS402)
Review organisational digital strategy  (BSBTEC601)
Use digital technologies to collaborate in a work environment  (BSBTEC404)

Group G

Contribute to records management framework  (BSBINS513)
Contribute to records retention and disposal schedule  (BSBINS514)
Implement information and knowledge management systems (BSBINS501)
Implement preventive conservation activities (CUAPRE401)
Maintain digital repositories  (BSBINS504)
Manage knowledge and information (BSBINS601)
Monitor business records systems  (BSBINS512)
Participate in archiving activities  (BSBINS515)

Group H

Conduct demand and procurement spend analysis  (PSPPCM018)
Finalise contracts  (PSPPCM009)
Make procurement decisions  (PSPPCM013)
Manage a supply chain  (BSBPRC504)
Manage contract performance  (PSPPCM008)
Manage ethical procurement strategy  (BSBPRC505)
Manage international procurement  (BSBPRC503)
Manage procurement risk  (PSPPCM010)
Manage procurement strategies  (BSBPRC501)
Manage project procurement (BSBPMG537)
Manage supplier relationships  (BSBPRC502)
Plan and implement procurement category management  (PSPPCM017)
Plan and implement strategic sourcing  (PSPPCM016)
Plan for procurement outcomes (PSPPCM012)

Group I

Develop an evaluation program (DEFEVL001)
Evaluate a community based program (DEFEVL005)
Evaluate a training and assessment system (DEFEVL004)
Evaluate and report collected information (DEFEVL002)
Evaluate business performance (DEFEVL006)
Maintain and enhance professional practice (DEFEVL003)

Online and/or Blended Delivery

Diploma of Business – (BSB50120) (Release 1.0) .

Training Package
BSB Business Services Training Package (Release 7.0-7.2).

GEM Online Campus
The Learner is provided with User Name and Password to the GEM Online Campus, which enables access to the interactive Online Screen Guide; the Learner Guide (pdf); the Assessment Guide; and the Quick Reference Guide.

Blended Delivery
Study via face to face intensives; supported by Learner Guide, Assessment Guide; Online Seminars.

Time Commitment
Nominal minimum hours of study plus individual research and on the job application is 1,200 – 2,400 hours (normally over a period of 12-24 months); OR approximately 10 hours research and study per week (face-to-face/online) for 12 months from commencement.  During the balance of the time, learners will be engaged in work-based/simulated work-based (portfolio building) activities, assessments.


State Assistance:

Assistance might be available for this qualification: http://www.gemcollege.edu.au/financial-assistance/.  State Government funding/subsidies may be available within your state.  Please check with your GEM representative if you require clarity in this regard.

Student Loan:

GEM College now partners with Study Loans as a great way for you to finance your course. Click here to find out more and apply.

Your tuition fee includes:

    • Access to GEM Online Campus – and interactive Onscreen Guides
    • Learner Guide for each Unit (pdf)
    • Assessment Guide for each Unit (pdf)
    • All essential reference materials.
    • Additional Reference materials may be requested, to further enhance your learning.  These might attract an additional charge.

Contact our Administration Centre on (08) 8342 3316 for more information and payment options. Fees, charges and course offerings are subject to change.

Fees can be paid using EFTPOS, Visa, MasterCard, cheque, money order or purchase order. Note: GEM College may not accept upfront payments in excess of $1,500 from individuals, prior to a pre-enrolment discussion with a course advisor.

A limited number of Partial Scholarships are offered within Australia annually. A limited number of Offshore Scholarships are offered annually. See Application for Consideration for Scholarship on the GEM website.

Course Fees: $3,999


Entry Requirements/Pathways

While there are no prerequisite formal requirements for this qualification, learners will need:

  • Communication skills at a requisite level to complete the course
  • Computer skills such as:
    • Knowledge of common computing terms and word processing;
    • Familiar with web browser software;
    • Able to send/receive e-mail, including e-mail with attachments; and
    • Proficient in navigating the Internet.

Student selection

Each applicant will be interviewed to:

  • Ensure suitability of program for the individual and his/her current position and/or career path;
  • Explore possibilities for RPL and/or credit transfer (as applicable);
  • Identify special needs and determine reasonable adjustment (if applicable/required);
  • Establish delivery mode(s) that match the requirements of the student;
  • Inform important policies/processes (e.g. – student selection/admissions, privacy, payment/refunds, grievance/complaints processes, etc).

Articulation Pathways from the Qualification

On completion of this qualification, you may undertake Advanced Diploma of Leadership and Management, or specialise with Advanced Diploma of Management (HR), or Advanced Diploma of Work Health and Safety.

Gaining University Entrance

A Certificate IV or Diploma may gain 6-12 months advanced standing in a university degree.  Some Advanced Diplomas may be eligible for even more credit.  Choosing a GEM College of International Business to University Pathway is a great way to get practical ‘job ready’ skills and then gain entry to a university at an advanced stage.

A Graduate Certificate/Diploma from GEM College of International Business, coupled with relevant industry experience, may gain entrance to post graduate qualifications.