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GEM College’s faculties include Workright Australia (WHS), Silver Service Care (Aged and Disability), Australian Institute of Digital Marketing (IT) and Scorpion Training Solutions (WA Campus)

(In Train Out) Certificate III in Individual Support (Ageing) (CHC33015)


This qualification reflects the role of workers in the community and/or residential setting who follow an individualised plan to provide person-centred support to people who may require support due to ageing, disability or some other reason. Work involves using discretion and judgement in relation to individual support as well as taking responsibility for own outputs. Workers have a range of factual, technical and procedural knowledge, as well as some theoretical knowledge of the concepts and practices required to provide person-centred support.

To achieve this qualification, the candidate must have completed at least 120 hours of work as detailed in the Assessment Requirements of the units of competency.

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Do you love people? Do you want to care for people as they grow older, ensuring they feel happy and well cared for? Do your family and friends say you are a kind and compassionate person? Do you want to make a real difference to people’s lives? If you answered yes to these questions, then this qualification is for you. Enrolling in the Certificate III in Individual Support will enable you to be a symbol of hope, and an expression of kindness to those who are ageing, struggling or vulnerable. This course can open the door to an incredibly rewarding career!

Successful completion of this qualification will enable you to transition into a range of different caring roles. Whether you decide to work in assisted living, adult day care or long term residential care, you will be equipped to care for individuals in their own home, in a nursing home, or those requiring palliative care in a hospice. Work involves confidentiality, discretion and judgement in relation to providing individual support for your client, as well as taking responsibility for your own work output.

Graduates will know how to follow an individualised care plan in a community or residential environment; be able to exercise judgement in a variety of situations based on an
understanding of policy, a sound knowledge of theoretical matters and the possession of skills to undertake day to day procedures in caring for the aged and vulnerable.

Our trainers have extensive experience working in industry in hands on and management roles and have a passion for working with and enriching the lives of people who constitute one of
the most vulnerable sectors of society. They bring these qualities into our world class training environment to enable students to achieve their maximum potential. So, what are you waiting
for? Complete an enrolment enquiry now to see how we can set you on the pathway to a rewarding career!

View this Qualification on training.gov.au.

Course Details

The Course Structure requires that learners successfully complete 13 units, namely – 7 Core; and the 6 Electives listed below.

Core Units

Communicate and work in health or community services (CHCCOM005)
Follow safe work practices for direct client care (HLTWHS002)
Provide individualised support (CHCCCS015)
Recognise healthy body systems (HLTAAP001)
Support independence and wellbeing (CHCCCS023)
Work legally and ethically (CHCLEG001)

Elective Units

Comply with infection prevention and control policies and procedures (HLTINF001)
Deliver care services using a palliative approach (CHCPAL001)
Facilitate the empowerment of older people (CHCAGE001)
Meet personal support needs (CHCCCS011)
Provide support to people living with dementia (CHCAGE005)
Work with people with mental health issues (CHCMHS001)

Online and/or Blended Delivery


Certificate III in Individual Support (Ageing) CHC33015

Training Package 

CHC Community Services Training Package

GEM Online Campus 

The Learner is provided with User Name and Password to the GEM Online Campus, which enables access to the interactive Online Screen Guide; the Learner Guide (pdf); the Assessment Guide; and the Quick Reference Guide.

 Blended Delivery

Study via face to face intensives; supported by Learner Guide, Assessment Guide; Online Seminars. 

Time Commitment 

Nominal minimum hours of study plus individual research and on the job application is 1,200 – 2,400 hours (normally over a period of 12-24 months); OR approximately 10 hours research and study per week (face-to-face/online) for 12 months from commencement.  During the balance of the time, learners will be engaged in work-based/simulated work-based (portfolio building) activities, assessments.


State Assistance:

Assistance might be available for this qualification: http://www.gemcollege.edu.au/financial-assistance/. State Government funding/subsidies may be available within your state. Please check with your GEM representative if you require clarity in this regard.

Student Loan

GEM College now partners with Study Loans as a great way for you to finance your course. Click here to find out more and apply.

Tuition Fees include:

Your tuition fee includes:-

  • Access to GEM Online Campus – and interactive Onscreen Guides
  • Learner Guide for each Unit (pdf)
  • Assessment Guide for each Unit (pdf)
  • All essential reference materials.
  • Additional Reference materials may be requested to further enhance your learning. These might attract an additional charge.

Contact our Administration Centre on (08) 8342 3316 for more information and payment options.  Fees, charges and course offerings are subject to change.

Fees can be paid using EFTPOS, Visa, MasterCard, cheque, money order or purchase order. Note: GEM College may not accept upfront payments in excess of $1,500 from individuals, prior to a pre-enrolment discussion with a course advisor.


A limited number of Partial Scholarships are offered within Australia annually.  A limited number of Offshore Scholarships are offered annually.  See Application for Consideration for Scholarship on the GEM website.


Course Fees:  $2,900


Entry Requirements/Pathways

While there are no prerequisite requirements for enrolment in this qualification learners will need:

  • Language Literacy and Numeracy skills at a level required to complete the course
  • Students enrolled for e-learning or blended learning (a mix of face-to-face and e-learning) will require (or be able to learn) basic Computer skills such as:
    • Knowledge of common computing terms and word processing;
    • Familiar with a web browser (e.g. Firefox, Google Chrome, Microsoft Edge, etc);
    • Able to send/receive e-mail, including e-mail with attachments; and
    • Being able to navigate the Internet.

Student selection

Each applicant will be interviewed to:

  • Ensure suitability of program for the individual and his/her current position and/or career path;
  • Explore possibilities for RPL and/or credit transfer (as applicable);
  • Identify special needs and determine reasonable adjustment (if applicable/required);
  • Establish delivery mode(s) that match the requirements of the student;
  • Inform important policies/processes (e.g. – student selection/admissions, privacy, payment/refunds, grievance/complaints processes, etc).

Articulation Pathways from the Qualification

On completion of this qualification, you may undertake a generic qualification such as the Certificate III in Leadership and Management.